Résumé for Lee Moody

Ø      Motivated self-starter with 16 years of professional experience in DOS and Windows environments, with a proven record of integrating hardware and software solutions, increasing productivity, providing user support, and training coworkers & clientele.

Ø      Knowledgeable and experienced in a wide spectrum of PC solutions and services, as well as the practical, cost-effective implementation of computer systems and networks for businesses and home users.

Administration, Planning, and Training:

·         All administrative duties associated with running a small business.

·         Assisted in the planning, layout, and setup of a fifteen station, public access computer lab.

·         Created a custom, integrated IT solution allowing residential access to the central system and national database, facilitating a nationwide, Internet based Radiology network.  Continuing support included tutorials on web authoring, Internet searches, data transfer, and World Wide Web access.

·         Developed and supported customized annual service agreements to provide regular system check-ups & maintenance, as well as general break/fix services, for my business clients.  Streamlined data sharing and back-up for these clients.

·         Responsible for, among other things, employee scheduling, collection and compilation of usage statistics, project management, and fee collection.

·         Training of new coworkers and/or subordinates, in the areas of user support and system maintenance, while employed in various positions.

Business Development:

·         Created a growing independent consulting and service business, specializing in meeting the computing needs of individuals and small businesses through the implementation of PC and Network solutions.  This business grew out of what began as occasional side work, helping friends and family with their computer problems.

·         Promoted a residential Internet access package, coordinated & subcontracted through a local ISP. This resulted in a long-term business relationship, which was eventually acquired by a larger ISP.

Contract Negotiation:

·         Pediatric Radiology Department of Children’s Hospital of Alabama.  Contract included the design, setup, and implementation of multiple PCs for the individual doctors, as well as Internet service.

·         Service and maintenance contracts for home office and business clients.

·         Trillion Digital Communications to provide network specialist services (see below for details).

Documentation and Writing Skills:

·         Over the years, my various positions have necessitated that I develop certain technical writing skills, in order to translate technical terminology and “jargon” into language that non-technical clients, end-users, and managers can understand.

·         Such documentation includes, but is not limited to:  explanations of policies and procedures, inventory summaries, network configuration details, project status reports, service contracts, system specifications summaries, tutorials, and usage reports.

Assist the network analysts; central contact for on-site personnel; configuration & installation of network servers & switches; correction of wiring Issues; correspondence with legal, accounting, insurance, & payroll services; development & implementation of SOP’s for: call-in order procedure, connecting end-user workstations, contracting new jobs, corporate and reseller accounts & solution to power grid failure problems; expedite orders for corporate & reseller accounts; general sales; generate new clients; help desk; Internet setup; inventory receiving, testing & evaluation; liaison & point of contact between primary client and location administration and/or field personnel; logistics and travel arrangements for team; managed the bank accounts; management and coordination of office staff; modified & improved data gathering forms and procedures; network (Ethernet and wireless) connectivity, testing & troubleshooting; on-site & remote end user support; on-site customer support; point of contact between company and outside vendors & suppliers; preparation & submission of progress & status reports as well as submission of weekly timesheets & expense reports; software installation, maintenance & upgrades; special projects, as assigned; summarized and processed weekly timesheets & expense reports for site personnel; survey, inventory, assess & evaluate PC and network hardware throughout State of Alabama public school system; system configuration, design, installation, maintenance, optimization, refurbishing, repairs, retrofitting, troubleshooting & upgrades;  training of local school system personnel in connectivity & configuration procedures; tutorials in basic PC and Internet use; Y2K compliance.

PC On-Site - Founder and Principal - 1995 to Present

(Note:  This began as a part-time venture that grew into a full-time consulting and service business.)

Brier Contractors, Inc. - IT/Office Manager - 2001 to 2002

Trillion Digital Communications - Network Specialist for Walker County School WAN (Contract); Team Leader: Technology Assessment Team for Project Einstein (Contract) - 2000 to 2001

Computer Direct Outlet - Corporate and Reseller Account Manager - 2000

Clone Technology, Inc. - Technician Services Director (Contract) - 1999 to 2000

UAB Medical Center / The Linc Corporation - User Support - Level 2 (Contract) - 1999

St. Vincent’s Hospital - User Support - Level 1 - 1997 to 1999

UAB Lister Hill Library of the Health Sciences - MicroLab Assistant Coordinator - 1993 to 1996

Alabama State Council for the Arts - Internet Workshop - 2000

University of South Alabama (USA), University of Alabama, University of Alabama at Birmingham (UAB) – Areas of Study: Accounting, Business Management, Computer Information Sciences, History, Mechanical Engineering, and Political Science.

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